How can we help?
Answers to common questions, plus a direct line to the team when you need one.
Help with a game.
For a problem with one of our games, email support@nitroedgestudios.com and tell us which game, your device and what happened. For an ad or data request, include the player ID from the game's Settings screen if it shows one.
- Sunspin: Gem Orbit Puzzle
- Asterism: Star Logic Puzzle
- Dots & Boxes Collection
Common questions.
I found a bug in a playtest. Where do I report it?
Thank you. Send it through the contact form and choose “Support or website issue”. Tell us what you were doing, what you expected to happen, and which device and browser you were using. If the playtest has its own report button, use that as well.
Where are the support pages for your games?
Every released NitroEdge game gets its own support section with known issues, fixes and a direct contact route. Until a game launches, the contact form is the fastest way to reach us.
Where can I find a game's privacy policy?
The website privacy policy covers this site. Games and apps that store or process information have their own privacy policy, linked from their store listing and their page on this site.
How do I ask about information I've sent you?
Contact us using the same email address you used before and tell us what you need. The privacy policy explains what we collect and how long we keep it.
Do you take on client projects or outside work?
No. We only build and publish our own games and apps. For partnerships, platform or business conversations, use the contact form and choose “Business inquiry”.
How do I hear about new games and playtests?
Sign up for reveal alerts. We'll email you when we reveal a new game or open a playtest, and that's all we'll send.
Still stuck?
Email support@nitroedgestudios.com or use the contact form.
Contact support